Return Policy

At House of True, we are committed to delivering products that meet our quality standards. Due to the nature of our skincare and cosmetic products, we are unable to accept returns or exchanges on opened, used, or non-defective items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Care team within 7 days of delivery at support@houseoftrue.com.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the damaged product and its original packaging

Once your claim is reviewed and approved, we will replace the damaged or incorrect item at no additional cost. In some cases, we may issue a refund if a replacement is unavailable.

Non-Returnable Items

For health, hygiene, and safety reasons, we do not accept returns or exchanges for:

Opened or used products
Products with broken safety seals not caused during shipping
Products damaged due to misuse, improper storage, or normal wear
Items returned without prior approval

Shipping Costs

Shipping charges are non-refundable unless the return is the result of our error or the item was damaged in transit.

Contact Us

To report a damaged or incorrect item, please contact Customer Care at support@houseoftrue.com within 7 days of receiving your order. We are committed to making things right when an issue occurs during fulfillment or shipping.

Your replacement item will ship within 14 days once we receive your return.

Final Sale Items

All sale items, skincare and cosmetics are final sale and not eligible for refund or exchange.